Help & Support
Frequently Asked Questions.
Everything you need to know about our handcrafted furniture, customization process, and delivery services.
Yes. All our furniture is handcrafted here in Canada. We work with skilled artisans and Mennonite craftsmen across Southern Ontario who use time-honoured techniques to build solid wood furniture that lasts a lifetime.
Yes. We use only premium, kiln-dried solid hardwoods, primarily North American species such as Red Oak, Quarter Sawn White Oak, Maple, Cherry and Pine. We do not use particle board or veneers in our solid wood collections.
Almost every piece we offer can be customized to your exact specifications — wood species, stain colour, texture, hardware and dimensions. If you have a specific vision, bring us your ideas and measurements and we will build to them.
Our house hardwoods are Wormy Maple, Brown Maple, Clear and Hard Maple, Red Oak, White Oak, Walnut, Cherry, Ash and Pine. Each species takes stain differently, so the finish range varies by wood — every combination is photographed on the real species on our stains and finishes page.
Because each piece is made to order, our typical lead time is approximately 8-12 weeks. That gives our craftsmen the time needed to build and finish your furniture properly, and we keep you updated on the status of your order throughout.
Yes. We offer professional delivery and setup across Southern Ontario. Our team brings your furniture into your home, assembles it in the room of your choice and removes all packaging materials.
In any of our four Ontario showrooms — Morriston, Ancaster, Oakville and Collingwood. Walk in without an appointment, or book a consultation if you would like dedicated time with someone from the team.
Yes. We offer custom stain matching. If you are trying to match existing furniture or flooring, bring in a sample and our finishers will create a custom stain formula to match it as closely as possible.
Yes, we stand behind the quality of our furniture. Our solid wood pieces come with a manufacturer’s warranty against defects in materials and workmanship. Specific details vary by collection, so please ask a sales associate.