Help & Support
Frequently Asked Questions.
Everything you need to know about our handcrafted furniture, customization process, and delivery services.
All our furniture is proudly handcrafted right here in Canada. We work with skilled artisans and Mennonite craftsmen who use time-honoured techniques to build solid wood furniture that lasts a lifetime.
Absolutely. Almost every piece we offer can be customized to your exact specifications. You can choose from a wide variety of wood species (maple, oak, cherry, pine), stain colours, hardware, and dimensions. If you have a specific vision, bring us your ideas and dimensions!
Because each piece is made to order, our typical lead time is approximately 8-12 weeks. This allows our craftsmen the time needed to build and finish your furniture to our high quality standards. We will keep you updated on the status of your order.
Yes, we offer professional delivery and setup services across Southern Ontario. Our team will bring your furniture into your home, assemble it in your room of choice, and remove all packaging materials.
We use only premium, kiln-dried solid hardwoods, primarily North American species such as Red Oak, Quarter Sawn White Oak, Maple, Cherry, and Pine. We do not use particle board or veneers in our solid wood collections.
Yes, we stand behind the quality of our furniture. Our solid wood pieces come with a manufacturer's warranty against defects in materials and workmanship. Specific warranty details vary by collection, so please ask one of our sales associates for details.
Yes! We offer custom stain matching. If you are trying to match existing furniture or flooring, bring in a sample, and our finishers will create a custom stain formula to match it as closely as possible.